Shipping Policy

Last Updated: July 15, 2026

Welcome to Jasmera, a premium fragrance brand powered by Delemont Studio. We are committed to delivering your favorite perfumes safely, securely, and on time. Please read our Shipping Policy before placing your order.

1. Order Processing

• All orders are processed within 1–2 business days after successful payment confirmation.

• Orders placed on Sundays or public holidays will be processed on the next business day.

• During festive seasons, promotional sales, or periods of high order volume, processing times may be slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email or SMS containing your tracking details.

2. Shipping Coverage

Jasmera currently ships across India.

At this time, we do not offer international shipping. If international shipping becomes available in the future, this policy will be updated accordingly.

3. Estimated Delivery Time

Delivery timelines may vary depending on your location.

• Metro Cities: 2–5 business days

• Tier 2 & Tier 3 Cities: 3–7 business days

• Remote or Rural Areas: 5–10 business days

These are estimated delivery times and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

From time to time, Jasmera may offer:

• Free Shipping on eligible orders

• Limited-time promotional shipping offers

• Special festive shipping discounts

Any such offers will be clearly displayed on our website.

5. Order Tracking

After your order has been dispatched, you will receive:

• Order confirmation

• Shipment tracking number

• Courier partner details

You can use the tracking information to monitor your shipment until delivery.

6. Delivery Attempts

Our courier partners typically make multiple delivery attempts.

If delivery cannot be completed due to:

• Incorrect address

• Incorrect contact number

• Customer unavailable

• Refusal to accept delivery

the shipment may be returned to our warehouse. Additional shipping charges may apply for re-dispatch.

7. Incorrect Shipping Information

Customers are responsible for providing accurate:

• Full Name

• Delivery Address

• Landmark (if applicable)

• Mobile Number

• PIN Code

Jasmera is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information.

8. Damaged or Tampered Packages

If your package appears damaged, tampered with, or opened at the time of delivery:

• Do not accept the package if possible.

• Take clear photographs of the package.

• Contact our customer support within 48 hours of delivery.

We recommend recording an unboxing video to help us verify any transit-related damage or missing items.

9. Shipping Delays

Although we strive to deliver every order on time, delays may occur due to circumstances beyond our control, including:

• Severe weather conditions

• Natural disasters

• Government restrictions

• Public holidays

• Courier service disruptions

• High seasonal demand

We appreciate your patience in such situations and will assist you in tracking your shipment.

10. Lost Shipments

If your tracking information has not been updated for an extended period or your order appears lost in transit, please contact our customer support.

We will coordinate with the courier partner and, where appropriate, arrange a replacement or refund in accordance with our Return & Refund Policy.

11. Cash on Delivery (COD)

If Cash on Delivery (COD) is available:

• COD availability depends on your delivery PIN code.

• Additional COD charges may apply, if mentioned during checkout.

• Customers are requested to keep the exact payment amount ready whenever possible.

12. Contact Us

If you have any questions regarding shipping, order tracking, or delivery, please contact our customer support using the official contact details available on the Jasmera website.

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At Jasmera, every fragrance is carefully packed to ensure it reaches you in perfect condition. We appreciate your trust and are committed to providing a secure, reliable, and seamless shopping experience from checkout to delivery.